Just shoot us an email with your order details, and a description of how your product broke, and we’ll get a new one sent over!

All our products have a lifetime warranty against failure due to manufacturing error, but if your product breaks while being used in a “normal” manner, we’ll still replace it!

All you need is your order information, a description of what happened, and a photo or two of your broken product.

If you’re willing to help me improve our products, I might ask some extra questions, get you to take some more detailed photos or measurements, or if it’s a really interesting failure mode, I may send you a shipping label to examine the product with my own lil’ eyes

If you were using your product “normally” and it broke, we’ll replace it.

If it breaks again while you’re using it “normally”, we’ll replace it again.

As long as you aren’t breaking them intentionally or by using them incorrectly, you’ll get a replacement. If you manage to break the same thing 3 times, you’ll still get a replacement, but I’m definitely going to ask you for extra details on exactly how it broke. Not because I don’t believe you, but because I believe designs are living things, and I want to make sure my designs learn and grow over time

“Normal” use in the bike world isn’t really a set in stone thing, a normal ride for one might be abject terror for another. Our products are designed to be used, and I don’t want people to limit themselves because they’re afraid of something breaking. For the purposes of the warranty, “normal” use means it was being used on your bike for its intended purpose.

That being said, I’m not one to shy away from using things outside of their designed intentions. I won’t deny a warranty if something breaks while you’re pushing the lines of what a product was supposed to do, as long as you’re honest about it and you weren’t being malicious,